Payment Security

At Stay Pattern Hospitality Services, we prioritize the security of your payment information and ensure a safe and seamless transaction experience. Below are the measures and policies we implement to safeguard your payment data:

1. Secure Payment Gateways

· All online transactions are processed through trusted and certified third-party payment gateways that comply with global security standards.

· These gateways use advanced encryption protocols to ensure the confidentiality and safety of your payment information.

2. Data Encryption

· Your payment details, including credit card or bank information, are encrypted using SSL (Secure Socket Layer) technology. This ensures that your data remains secure during transmission.

3. No Storage of Payment Information

· Stay Pattern does not store sensitive payment details on its servers, such as credit card numbers, CVVs, or bank account information.

· Once the transaction is complete, your data is handled solely by the payment gateway.

4. Fraud Prevention

· Our systems are monitored for suspicious activities to prevent fraudulent transactions.

· In case of any unusual activity, we reserve the right to contact the customer or block the transaction for security reasons.

5. PCI Compliance

· Our payment processes comply with the Payment Card Industry Data Security Standard (PCI DSS), ensuring the highest level of payment security.

6. Customer Verification

· For added security, we may request additional customer verification during large transactions or unusual payment activities.

7. Your Responsibilities

· Ensure that your devices are secure and free from viruses or malware before making any payment.

· Avoid sharing sensitive payment information, such as OTPs or PINs, with anyone, including Stay Pattern representatives.

8. Dispute Resolution

· For any concerns or disputes related to payments, please contact our support team at info@staypattern.com /+91 9622333330.

9. Contact Us

· If you suspect unauthorized transactions or have questions regarding payment security, reach out to us at info@staypattern.com /+91 9622333330.

Refund Policy 

1. Refund Eligibility: Refunds are applicable only for cancellations made within the stipulated time frame mentioned in our cancellation policy.

2. Processing Time: Approved refunds will be processed within 7-10 business days from the date of approval.

3. Payment Mode: Refunds will be credited back to the original payment method used during the booking.

4. Credit Card Fee: A 5% processing fee will be deducted from refunds made for payments via credit cards.

5. Non-Refundable Amounts: Certain bookings, packages, or promotional offers may be non-refundable. This will be clearly specified at the time of booking.

6. Contact for Refunds: For refund-related inquiries, please contact our customer support team at info@staypattern.com /+91 9622333330.